Lashville & Co. Policies

Cancellations & Rescheduling

We require a minimum of 24 hours' notice to cancel or reschedule an appointment. Appointments cancelled or rescheduled with less than 24 hours' notice may be charged 50% of the scheduled service price.

No-Shows

Clients who do not arrive for their scheduled appointment and do not provide notice may be charged 100% of the scheduled service price. Future appointments may require payment or a deposit before another reservation can be made.

Late Arrivals

We understand that sometimes life happens. We allow a 10-minute grace period whenever our schedule permits. If you arrive late, your service may need to be shortened to avoid affecting the next guest's appointment. If there is not enough time remaining to safely and properly complete your service, your appointment may need to be rescheduled, and a late-cancellation fee may apply. Arriving late does not guarantee that the full originally scheduled service can be completed.

Cards on File

A valid card may be required to reserve an appointment. The card on file may be charged when applicable under our cancellation, late cancellation, or no-show policies.

Lash Fill Requirements

Lash fills are intended to maintain an existing set - not recreate a full set during a fill appointment. Clients should generally return within 3 weeks and have approximately 40% or more of their extensions remaining to qualify for a fill. If there are not enough extensions remaining, additional time or a full set may be required. Service availability and priving may therefore change.

Foreign Fills

We accept work from other lash studios when appropriate. Our artists reserve the right to decline a foreign fill if the existing extensions show poor isolation, excessive adhesive, significant outgrowth, natural-lash damage, or another issue that prevents us from safely adding our work. In these circumstances, professional removal and a new full set may be recommended.

Lash Concerns & Complimentary Corrections

If you experience significant or unusual shedding following your lash service, please contact Lashville & Co. within 72 hours. Photos may be requested, and we may need to evaluate your lashes in person. When an issue is determined to be related to application, an appropriate correction may be offered at no additional cost. Normal natural-lash shedding, aftercare issues, picking, product exposure, failure to follow recommended aftercare, or concerns reported outside this period are not considered complimentary corrections.

Refunds

Because our services require reserved appointment time, professional expertise, and products that cannot be recovered once a service has been completed, completed services are nonrefundable. However, we care deeply about your experience. If you have a concern, please contact us within 72 hours so we have an opportunity to evaluate the service and determine an appropriate solution.

Illness & Eye Conditions

Please reschedule if you are actively ill or contagious.

Lash and eye-area services cannot be performed when there is an active eye infection or other condition that could pose a health or safety concern.

Waxing & Skincare Disclosure

Clients are responsible for informing their provider about medications, prescription skincare retinoids, exfoliating products, recent cosmetic treatments, allergies, sensitivities, and other information that could affect the safety of a waxing service.

Your provider reserves the right to modify, postpone, or decline a service when necessary to protect the integrity of your skin.

Children & Additional Guests

To maintain a safe, relaxing environment and allow our providers to give each guest their full attention, please come to your appointment alone whenever possible.

Children should not be left unattended in the studio.

Right to Refuse or Modify Services

Lashville & Co. providers reserve the right to modify, postpone, or decline a service when performing the requested treatment could compromise a client's safety, skin, natural lashes, or the quality of the service.

We will always prioritize safe, responsible services over simply saying yes.

Respectful Environment

Lashville & Co. is committed to maintaining a professional, comfortable, and respectful environment for our guests and providers.

Harassment, threatening behavior, inappropriate conduct, or abusive treatment of our team or other guests will not be tolerated and may result in termination of services and future booking privileges.

Our Promise

Policies aren't the fun part of beauty appointments - we know.

They're here so we can protect our artists' time, provide consistent service to every guest, and keep Lashville & Co. running smoothly.

Thank you for respecting our team, our time, and our little corner of Asheville.